Secure Shopping Online

Attenborough Jewellers Ltd we are committed to protecting you against unauthorised transactions and ensuring that our payment process is as safe and secure as possible. We use BarclayCard Secure online payment system, so your payment details are automatically encrypted when you enter them. The BarclayCard payment site is secured using a SSL Web Server Certificate to offer you secure communications by encrypting all data to and from the site.

Security Code

You will be asked for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your credit or debit card. It guarantees that you physically have the card and ensures that fraudulent orders cannot be placed with your card number alone.

Age of Consent

By using the website you confirm you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian.

Card Types

We accept most major credit and debit cards

Terms & Conditions

This website is operated by Attenborough Jewellers Ltd (referred to as “Attenborough Jewellers Ltd/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website by you including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. How to Use this Site, Returns and Refunds, and Privacy Policy. By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so. This website is operated by Attenborough Jewellers Ltd (referred to as "Attenborough Jewellers Ltd/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website by you including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. How to Use this Site, Returns and Refunds, and Privacy Policy. By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so. Please make sure you:

  • Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
  • Print a copy for future reference.
  • Also read our Privacy Statement section regarding your personal information.


Products
1.1
We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

Order process

2.1
Please see the How to Use this Site section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2
The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered.
2.3
We do not file details of your order for you to subsequently access direct on this website, and you are therefore advised to print out these terms and conditions together with the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us.

Delivery
3.1
This website is only for delivery of products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses. We cannot deliver to BFPO addresses or the Republic of Ireland.
3.2
Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Attenborough Jewellers Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.3
Risk of loss and damage of products passes to you on the date when the products are delivered.

Payment
4.1
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2
The price you pay is the price displayed on this website at the time we receive your order. However, whilst we make every effort to try and ensure that all prices on our website are accurate, errors sometimes occur. If we discover an error in the price of goods you have ordered we will inform you of this fact as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.3
Payment can be made by any method specified in How to Use this Site. For information about secure on-line ordering please see Security. 4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.5
All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

Returns, Cancellations and Substitutions
5.1
For our refund policy, please refer to Returns.
5.2
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Intellectual Property
6.1
You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.
6.2
You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability and Indemnity
7.1
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
7.2
Subject to Section 7.1 above, Attenborough Jewellers Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Attenborough Jewellers Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Attenborough Jewellers Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
7.3
Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
7.4
Subject to Section 7.1 above, Attenborough Jewellers Ltd will not be liable whether in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these terms and conditions for any:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • loss of goodwill or reputation; or
  • special or indirect losses suffered; or
  • incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7.5
Notwithstanding the above, subject to Section 7.1 Attenborough Jewellers Ltd's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

7.6
This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7.7
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Miscellaneous Provisions
8.1
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
8.2
Barclaycard Merchant Services processes all debit, credit and charge card payments for customers and will retain a handling fee from the transaction value. The remaining amount will be paid to Attenborough Jewellers Ltd for the goods and services supplied. The total amount payable by all customers regardless of the means of payment will be the same, as Attenborough Jewellers Ltd will be incurring the cost of the handling fee on your behalf.
8.3
Attenborough Jewellers Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.
8.4
To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
the privacy practices of such websites,
the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such
advertising, content, products, goods or other materials or services available on such external websites or resources.
8.5
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Attenborough Jewellers Ltd. 8.6
Attenborough Jewellers Ltd reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
8.7
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
8.8
These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
Attenborough Jewellers Ltd shall have the right to enforce any rights or benefits under these terms and conditions;
Attenborough Jewellers Ltd shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
a person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits;
No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or
benefits in favour of such third parties).
8.9
No delay or failure by Attenborough Jewellers Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Attenborough Jewellers Ltd. 8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Attenborough Jewellers Ltd relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Attenborough Jewellers Ltd for your use of this website The Attenborough website is operated by Attenborough Jewellers Limited 244 Bethnal Green Road Bethnal Green London E2 0AA Registered Company Number (Incorporated in England): 363452 VAT Number: 945694475 We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us

 

COMPLAINTS

Our processes comply with the Alternative Dispute Resolution Directive. To make a complaint please contact us;

Online, at : enquiries@attenboroughjewellers.co.uk

By telephone on 0207 739 8084

By letter to Attenborough Jewellers 244 Bethnal Green London E2 0AA

By visit to   Attenborough Jewellers 244 Bethnal Green London E2 0AA

What we will do

We will acknowledge and record your complaint and try to resolve it by the end of the next working day. But some complaints may take longer to resolve and we will then write to you to:

  • let you know we're investigating your complaint and when you may expect to hear from us 
  • give you [a complaint reference number and] a contact number should you need to contact us

 

Our Final Response

Although regulations allow us 8 weeks to resolve customer complaints, we're committed to resolving them as soon as possible. We'll keep you informed of our progress throughout.

Once we've thoroughly looked into your complaint, we'll send you our Final Response. This will tell you what we found out, our decision and if applicable, what we plan to do.

Independent review

If you are unhappy with our decision and wish to take it further, you may ask the Financial Ombudsman Service (FOS) to review your complaint. This is a free, independent service for resolving disputes. 

You may refer your complaint to the FOS at any time, but they will need our agreement to investigate complaints where:

  • we haven't had the opportunity to put things right
  • we have not exceeded the 56-day timescale and have not yet issued our Final Response letter

     

     

    If you decide to refer your complaint  to the FOS after we have issued our Final Response, you should do so within 6 months of the date on our Final Response letter.

    Email: complaint.info@financial-ombudsman.org.uk

    Website: www.financial-ombudsman.org.uk

    Call:  UK: 0300 123 91 23 Abroad: +44 20 7964 1000

    Write to:

    Financial Ombudsman Service  

    Exchange Tower

    London, E14 9SR

    www.financial-ombudsman.org.uk